The Care Quality Commission (CQC) has rated the care provided by Woodleaze EMI Residential Care Home as Outstanding overall, following an inspection in February 2016.
Inspectors rated Woodleaze EMI Residential Care Home Outstanding for being caring, responsive to people’s needs and well-led and Good for being safe and effective.
A full report of the inspection has been published today at: www.cqc.org.uk/location/1-141286885
Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:
“Woodleaze EMI Residential Care Home delivered an exceptional level of care. There was excellent feedback from residents and family members which showed staff made a positive and meaningful difference to people’s lives.
“The provider made sure that people received personalised care that met their needs and interests. This was delivered by staff who had the right skills and knowledge to provide high quality care. Both the provider and staff should feel proud of the work they do and of the outstanding support they provide.
“People should always be cared for by services that are safe, effective, caring, responsive to their needs and well-led. Our inspectors’ full findings are detailed in our published report which demonstrates how excellent care can be achieved.”
The report highlights a number of areas of outstanding practice, including:
- The home had a strong person centred and holistic approach to care, and people were supported to maintain their personal interests and hobbies.
- Keyworker roles were encouraged for a personalised approach to care, they provided a link between the service, family and different professionals to make sure services were coordinated. People and keyworkers were matched to preferences and interests, to build successful and meaningful relationships.
- Care plans included a personal profile ‘This is me’ promoted by the Alzheimer’s society, that recorded person’s needs, preferences and interests.
- Staff made every effort to support and sustain people’s relationships with their relatives.
- Staff treated people with dignity and respect. People were supported with personal grooming, including preferred style of clothes, shaving, manicures and weekly visits to the homes hair salon.
- The provider had a commitment to staff learning and development, this included, innovative training to develop an understanding of the complexities of supporting people with dementia.
- Staff had the skills and knowledge to confidently perform their roles and responsibilities. Staff responded quickly and appropriately to people’s changing needs.
- Management were approachable and committed to the service. Staff felt proud and appreciated in their roles.
- The service maintained an active role in the local community. People also attended the local rotary club events and a community Dementia Action Group.
Ends
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