Shepton Mallet NHS Treatment Centre rated Outstanding in all areas

The Care Quality Commission has today published a report on Shepton Mallet NHS Treatment Centre in Shepton Mallet, Somerset. This follows an inspection visit in October 2016 which was carried out as part of CQC’s scheduled inspection programme for 2016/17. Overall Shepton Mallet NHS Treatment Centre was rated as Outstanding overall and for being safe, effective, caring, responsive and well-led.

The full report is available on our website.

Amanda Eddington, CQC's Hospital Inspection Manager, South West, said:

“It is wonderful to see that Shepton Mallet NHS Treatment Centre was consistently ensuring staff were motivated in going the extra mile with people and receiving care which exceeded their expectations. The relationships between people who used the service and staff was strong, caring and supportive and seen as a partnership and for that we gave the service an outstanding rating."

“Inspectors found the management of the services was outstanding and assured the delivery of high-quality person-centred care. The clinical managers were seen to be committed to the patients in their care, their staff and the service This, as well as a very visible and supportive leadership ensured a motivated and inspired work-force. Frontline staff were seen to be passionate about providing a high quality service for patients with a continual drive to improve the delivery of care."

“The team should all be extremely proud of the work they do. I congratulate the staff at Shepton Mallet NHS Treatment Centre for achieving our highest rating..”

Ends

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