The Care Quality Commission has found the quality of care provided by Dunster Surgery, Minehead in Somerset to be Outstanding again following an inspection in October. This is the second time the service has been rated Outstanding overall.
Inspectors rated the care at the surgery Outstanding for being caring and well-led, and Good for being safe, effective and responsive to people’s needs.
The full inspection report can be found at www.cqc.org.uk/location/1-2418458072
Ruth Rankine, Deputy Chief Inspector of General Practice, said;
“It is with pleasure that I am again delighted to highlight the exceptional service at Dunster Surgery. This practice is an excellent example of what outstanding care looks like. The service had clear vision to promote safe and quality care with high standards being promoted by all staff.
“There was a strong focus on continuous improvements to its services and valued the concerns raised by staff and people.
“This dedication and commitment pays off in making a real difference for their patients – which is why we have again found the practice to be Outstanding. I hope other practices will see this service as a model for excellent care.”
Key findings from the inspection include;
- The practice delivered safe and quality care with innovative systems in place to identify and minimise risks to patients.
- The practice had an open culture to the reporting of, and learning from safety concerns raised by patients.
- The practice had a clear vision which had quality and safety as its top priority. High standards were promoted and owned by all practice staff with evidence of team working across all roles.
- The service had a strong focus on continuous learning and improvement to ensure that high-quality, sustainable care was provided.
- Leadership was compassionate, inclusive and effective. They prioritised compassion and support towards their staff and other health professional’s well-being.
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