Wolverton Court in Alkham, Dover has been rated Outstanding for a second time following an inspection in April by the Care Quality Commission.
Inspectors rated the service Outstanding both overall and for being effective, caring, responsive to peoples’ needs, safe and well led.
Wolverton Court is a residential care home that provides personal care for up to six people with autism and learning disabilities. It is a specialist service for people that have anxious or emotional behaviour that has limited their quality of life and experiences.
James Frewin, Head of Inspection for Adult Social Care (South East), said;
“I want to congratulate Wolverton Court on achieving yet another Outstanding rating for their care.
“People were receiving exceptional care with services being developed and tailored to their needs and at the same time promoting independence and engagement with the community.
“Staff spent time getting to know people to build meaningful and valued relationships with them. People were treated with compassion and kindness.
“It was clear throughout the inspection, that the staff took pride in their work and went the extra mile for the people they supported. Not only have they kept to a level of excellence but they have taken our report to heart and tried to explore what else they could do to improve the care they offer their clients”.
Some of the key findings from the inspection include:
People and staff told inspectors of their achievements. These included positive risk taking in the form of people being supported to achieve things which were previously unattainable. People living in the service with extreme levels of anxiety in crowds were supported safely to attend major events in London.
People had goals and aspirations that they worked towards and achieved. These were person centred, for example one person had progressed to gaining voluntary employment, whilst another person was supported to go on holiday for the first time.
People had been supported so effectively by staff, that they had successfully reduced the amount of medicines people were taking without any adverse effects on people.
Staff worked closely with healthcare professionals to enhance people’s communication, which resulted in a reduction in previously high levels of behaviour that could be challenging.
The full inspection report can be found at: www.cqc.org.uk/location/1-116521814
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