St Anne’s in Saltash Cornwall has been rated Outstanding for a second time following an inspection in February by the Care Quality Commission.
Previously inspectors had rated the service Outstanding for being Responsive to peoples’ needs and caring and Good for being safe effective and well- led.
At this new inspection in February the service was rated Outstanding both overall and for being effective, caring, responsive to peoples’ needs and well led and Good for being safe.
St Anne's is a care home which provides accommodation with personal care for up 33 people. There were 33 predominantly older people using the service at the time of our inspection.
Rebecca Bauers, CQC's Head of Inspection for Adult Social Care, said;
“People at St Anne’s are receiving exceptional care with services being developed and tailored to their needs and at the same time promoting independence and engagement with the local community.
“Staff spent time getting to know people to build meaningful and valued relationships with them and cared for the people they were supporting. People were treated with compassion and kindness.
“It was clear throughout the inspection at St Anne’s that the staff took pride in their work and went the extra mile for the people they supported. Not only have they kept to a level of excellence but they have taken our report to heart and tried to explore what else they could do to improve the care they offer their clients and we want to congratulate everyone at St Anne’s for what they have achieved there.”
Some of the key findings from the inspection include:
A great deal of work had taken place between staff and people to enhance the environment. Each corridor was themed. The themes were chosen by the people living in each corridor. The service is situated close to the Brunel bridge and people visited regularly to spend time in the café and feed the swans. So, photographs had been taken of the bridge and transferred onto wallpaper to display on walls at the service. The registered manager said, "I want the corridors to have some use, I don't want them just to be corridors."
Volunteers were eagerly encouraged to spend time at the service. They were supported to gain experience in supporting older people living with dementia once the necessary checks had been made.
College students and family members of existing staff had gained from this opportunity and people had enjoyed new faces and conversations. The service had gone on to employ staff permanently in this way.
The full inspection report can be found at: www.cqc.org.uk/location/1-126242139
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