Seabourne House Care Home in Clifton Road, Bournemouth, Dorset has been rated Outstanding by the Care Quality Commission following a recent inspection.
Inspectors rated the service Outstanding in the areas of being caring, responsive to people’s needs and well-led and Good for being safe and effective. The overall rating was Outstanding.
Seabourne House Care Home specialises in providing care for people living with dementia. There were 43 people using the service at the time of the inspection.
Deborah Ivanova, Deputy Chief Inspector, Adult Social Care, said: "Seabourne House Care Home is a service where the management and staff are committed to working in a person-centred way. Their kind and compassionate approach towards the people in their care was evident throughout the inspection and it is clear that these attitudes form the ethos of the service.
"The service was rated Good overall after our previous inspection in June 2015 and I am pleased that the provision of high quality, individualised care has improved to a standard that merits our highest overall rating of Outstanding. I would like to congratulate the staff and management on their achievement."
Some of the key findings from the inspection included:
- People and relatives commented positively about the kindness of the staff. Staff had the training and support they needed to be able to support people effectively. Throughout the inspection staff communicated with people as adults rather than as patients who needed looking after. They treated people with compassion, dignity and respect, spending time chatting with them and assisting them in an unhurried fashion.
- Care plans were thorough, reflecting people's individual needs, strengths and personal histories and preferences and were regularly reviewed and kept up to date. They covered all aspects including mental and physical health, communication, nutrition, personal care and activity and social needs. People and their relatives were as involved as they wished to be in planning, delivering and reviewing care.
- The service played a strong part in the local community, where the manager was well known and was actively involved in building further links. People were encouraged and supported to engage with events outside of the service including attending the local air show displays and the Christmas lights switch on ceremony.
- The environment was adapted for people living with dementia. This was based on recognised good practice guidance which meant that furnishings, floor surfaces, corridor and hand rails, toilet seats and lids etc, were all provided in contrasting colours. Signage around the building was clear, with words and symbols. Examples of this include people’s bedrooms being made easily identifiable with printed names and photographs on each door and memory boxes which displayed objects and photographs of significance to the person also placed outside bedrooms.
Read the full inspection report on the Seabourne House Care Home profile page.
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