Saint Francis Hospice is Outstanding says CQC

A north east London hospice has been rated Outstanding overall by the Care Quality Commission, after an unannounced inspection in April.

Saint Francis Hospice in Romford was rated Outstanding for being effective, caring, responsive and well led. Its safety rating was Good.

Saint Francis Hospice is an independent charity and one of the largest adult hospices in the UK. A team of specialist consultants, doctors, nurses, a range of other health and social care professionals and volunteers provide care and support to people nearing the end of their lives, their carers and family members.

Inspectors found that staff and volunteers were highly motivated and committed to ensuring that people had the best possible care and support.

The staff provided people with positive care ensuring their preferences were met. The hospice website contained feedback from people who used the service and comments included one that said: "Coming to the hospice is the best thing that has happened to me in a long while. I look forward to seeing my friends, having a laugh as well as discussing my problems.” 

Another said: “I had no idea that a hospice was anything more than a place to spend your last couple of weeks in care, but after coming here I realised it was such an uplifting experience.”

Debbie Ivanova, CQC’s Deputy Chief Inspector for Adult Social Care said:

“This is an outstanding example of how a hospice should be run. “Relatives told us staff understood their emotional needs and focused on their wellbeing as well as the wellbeing of their close family. There was a family support team which provided pre and post bereavement counselling for patients, friends and relatives. They also provide a children’s counselling service if needed.”

You can read the full report here www.cqc.org.uk/provider/1-101635251

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