2 February 2010
Patients and public given the opportunity to have their say on plans to promote high quality services.
The Care Quality Commission (CQC) today (Tuesday) launched a public consultation on proposals to promote high quality health and social care through a new approach to assessments in 2010/11.
The assessments will apply to all 152 local councils, 392 NHS trusts and 24,000 adult social care providers.
Complementing its new registration process that focuses on meeting essential standards of care, the commission's further assessments of quality will promote improvement above those basic requirements by providing independent information about the quality of care.
The proposals for 2010/11 include regular scored assessments of care organisations as well as in-depth special reviews and national studies looking at selected areas of care requiring special attention.
The commission's new assessment approach, together with its registration system, will provide an immediate, credible picture of health and social care that will promote improvement and allow swift action to be taken where poor care exists.
As with its registration system, assessments of quality will prioritise the experiences of people who use services and will carefully consider their outcomes.
Important aspects of the new plans include:
- A move away from an overall score for councils as commissioners of social care and PCTs as commissioners of healthcare. Instead, parts of the assessments will be scored separately to provide detailed information about the quality of specific areas of care.
- Similarly, it is also proposed to separate scored assessments of the quality of care provided by NHS Trusts and PCT providers. An overall rating for large organisations can be misleading as it could hide variations in the quality of different services provided, e.g. stroke or maternity services.
- Continuing to use quality ratings for social care providers. They act as a useful guide to assist people who use services when making decisions about choosing their care.
Cynthia Bower, CQC Chief Executive, said: "Together with our new registration system, our assessments of quality represent a new way of regulating health and social care in England.
"We aim to make credible and timely judgements about care quality. We will listen carefully to what people who use services tell us about their care, and will hold those in charge accountable when that care falls below par.
"What people also want and need from the regulator – whether it's someone who uses care services, a chief executive of a large care organisation, or those organisations that performance-manage care quality – is clear, meaningful information. We believe this new approach will provide that.
"We hope people take the time to consider our proposals carefully. Your feedback is important to us."
The consultation closes on 27 April and CQC will carefully consider all feedback before publishing its finalised plans later this year.
Ends
For more information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232143.
Notes to editors
The twelve week consultation closes on 27 April 2010 and final plans will be published later in the year.
Responses can also be emailed to assessmentconsult@cqc.org.uk or posted to:
Assessment Consultation
Care Quality Commission
103-105 Bunhill Row
FREEPOST Lon 15399
London
EC1B 1QW
About the CQC: Snippet for press releases
About the Care Quality Commission
The Care Quality Commission (CQC) is the independent regulator of health and social care in England.
We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.