18 July 2011
The Care Quality (CQC) Commission is asking people to share their experiences of care provided by Queen’s Hospital and King George Hospital. The CQC is conducting a full investigation into Barking, Havering and Redbridge University Hospitals NHS Trust and wants to hear from people who have received treatment there, or from their families or carers.
This investigation follows demands for improvement by the regulator in response to serious concerns about patient care. It will involve speaking to patients, relatives and frontline staff and observing the care delivered by the Trust. It will also involve gathering evidence through examination of records and requesting written statements, as well as looking at the role of commissioning bodies.
Members of the public are invited to meet with the investigations team during the week of 25-29 July and talk in confidence about their experiences. These meetings will be held at central locations across Romford and Ilford.
To book an appointment please contact 03000 616161.
Alternatively you can share your experiences via email or by letter, quoting reference number 1-275538421.
Email CQC at bhrut.investigation@cqc.org.uk.
Or send a letter to:
CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
For further information please contact the CQC press office on 0207 448 4502 or out of hours on 07917 232 143.
Notes to editors
About the CQC: Snippet for press releases
About the Care Quality Commission
The Care Quality Commission (CQC) is the independent regulator of health and social care in England.
We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.
Find out more
Find out more about Barking, Havering and Redbridge University Hospitals NHS Trust.