A GP practice in Plaistow remains Inadequate - despite complying with a Care Quality Commission Warning Notice which highlighted breaches of legal requirements relating to the governance arrangements surrounding safe care and treatment.
Serving about, 3,400 people in the London borough of Newham, Dr Abul Kashem Mohammed Zakaria’s practice in Upper Road, was the subject of a focused inspection by CQC on 31 March 2017, to ensure the practice has addressed the issues in the Warning Notice, which it was required to do before the end of February 2017.
CQC’s key findings included:
- Twelve patient records were looked at and there was considerable improvement on how they were completed.
- Patients on high risk medicines were well managed with documented blood testing and monitoring and medicine review plans in place.
- The practice identified 62 patients as carers (2% of the practice list). It had a designated member of staff who acts as a carers champion and has quarterly carers meetings. The practice also provides information to patients about local support groups.
- That the practice had a complaints and comments leaflet which outlines the process for raising a complaint, obtaining advocacy help and routes for escalation.
The provider should also make improvements to ensure that the repeat prescribing policy is always adhered to and that documentation reflects this.
The practice was previously inspected on 17 June 2015 when it was rated Inadequate overall and placed in special measures. There was a follow up inspection on 25 February 2016 when the practice was rated Requires Improvement overall and placed in special measures for a further six months. The practice was inspected again on 17 November and was rated Inadequate, remained in special measures and served with a Warning Notice.
Michele Golden, CQC’s Head of General Practice Inspection, said:
“This practice has been underperforming for some time. However, it is good to see that it has complied with our recent Warning Notice.
“We will be returning to carry out a comprehensive inspection in September 2017, when we want to see considerable improvements throughout the practice.”
You can read the report on our website.
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