A specialist community service providing support to people suffering from drug and alcohol problems across Wiltshire has been rated Outstanding overall following an inspection by the Care Quality Commission.
Turning Point IMPACT at Bythesea Road, Trowbridge, Wiltshire has been rated as Outstanding for being caring, responsive to people’s needs and well-led. It was rated Good for being safe and effective following an inspection in February 2018.
Karen Bennett-Wilson, CQC’s Head of Inspection (and lead for mental health), said:
“There is a very high standard of care at the Turning Point IMPACT and the Outstanding rating is well deserved.
“Staff were found to go the extra mile and care and support exceeded patient expectations. treated them with compassion and care.
“Comments were overwhelmingly positive about the service and our inspectors were told that staff really understood the issues clients faced.
“I want to congratulate the team at Turning Point IMPACT for achieving this Outstanding rating”
There was a strong recovery ethos throughout service delivery. Staff shared a clear definition of recovery and supported clients to achieve their goals. Staff were hard working, caring and committed to delivering a good quality service.
Staff supported clients to engage in their local community. Dedicated workers helped clients’ engagement with community services and worked to bridge the gap in support after treatment and promote independence and self-care in clients.
Staff used effective systems to identify and manage client risk. Safety was a priority in all teams. The whole team was engaged in reviewing and improving safety and safeguarding systems. There were effective systems in place to ensure that safeguarding concerns were identified, managed and reviewed.
You can read the report in full when it appears on the CQC website by clicking on: www.cqc.org.uk/location/1-4970634744
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