Nottinghamshire GP surgery is rated as Outstanding by the Care Quality Commission

The Care Quality Commission (CQC) has found the quality of care provided by Roundwood Surgery in Mansfield, to be Outstanding following an inspection carried out in March 2015.

Roundwood Surgery provides primary medical care services to approximately 13,450 patients in Mansfield. In addition the practice has a branch surgery in Forest Town in Mansfield. Patients registered at the practice are offered the choice of which branch they attend and all practice staff rotate between the two branches.

Inspectors found that the practice was providing a safe, caring, effective, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has now been published today.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Roundwood Surgery highlights a number of areas of outstanding practice, including:

• The practice was the only practice in the area to offer a service for homeless people and treated these patients in an environment where they felt comfortable by visiting a local church at lunchtimes offering a range of nursing services and opportunistic immunisation against flu.
• The practice had introduced a minor injuries walk-in clinic in response to a review of information about A&E attendances to provide a local service to all patients in the locality and prevent them having to travel and wait for treatment. This had resulted in a reduction in A&E attendances by practice patients of 100 over 12 months.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear that Roundwood Surgery is providing an effective, responsive and well led service which is a real asset to the people living in this part of Nottinghamshire.

“Feedback from patients and clinical teams was excellent and staff went above and beyond their level of duty to care for patients. We were particularly impressed by the management of the practice. It had a clear vision of quality and patient care was its top priority. Staff felt supported by management and the practice commitment to learning and development was evident throughout the inspection.

“The practice was rated as outstanding for the care of older people. All patients over 75 had a named GP for continuity of care and the practice invited these patients in to review whether a care plan was needed.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”

Ends

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