Nottinghamshire GP practice is placed into Special Measures by the Care Quality Commission

England’s Chief Inspector of General Practice has placed a Nottinghamshire GP practice into special measures following an inspection by the Care Quality Commission.

The CQC has found the quality of care at Kirkby Community Primary Care Centre in Kirkby, Nottingham, to be Inadequate following an inspection carried out in May 2015. A full report of the inspection has been published today.

Kirkby Community Primary Care Centre is situated in the premises of the Ashfield Health Village in Kirkby. It encompasses ten consulting and treatment rooms and has approximately 5,700 patients registered.

Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led. The practice was rated Requires Improvement regarding whether services were caring and Inadequate regarding whether services were responsive, safe, effective and well-led. This resulted in an overall rating of Inadequate.

The report on Kirkby Community Primary Care Centre highlights a number of areas where improvements are needed, these include:

• A robust system must be in place to record, investigate and disseminate learning from significant events.
• Assessment and care that is offered to patients must be recorded and should reflect recognised national guidance.
• Management must provide all staff at the practice with appraisals and the regular opportunity to explore individual training needs relevant to their roles.
• The practice must actively seek the views of patients and those acting on their behalf about how the care and treatment provided meets their needs in order to assess and monitor the quality of the service.
• All equipment used in the practice must be tested to ensure it is safe and fit for purpose.

CQC has been working closely with NHS England and NHS Mansfield & Ashfield Clinical Commissioning Group to support the practice whilst it addresses the issues identified by the inspection.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is important that the people who are registered with this practice can rely on getting the high quality care which everyone is entitled to receive from their GP.

“We know that the practice has acknowledged the areas where action must be taken. We have found significant areas of concern, which is why we are placing the service into special measures - so opening the way to support from NHS England among others.

“We will continue to monitor this service and we will inspect again in six months to check whether improvements have been made. I am hopeful that the service will do what is required for the sake of its patients, but if we find that the service remains inadequate, we will consider taking further action.”

Ends

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