A care home in East Harling, Norwich, has been rated Outstanding following an inspection by the Care Quality Commission (CQC).
CQC inspected The Beeches in March 2020. The Beeches provides residential care for up to 44 people, some of whom may be living with dementia. At the time of this inspection there were 32 people living in the home.
The inspection found that people using the service benefitted from safe, effective, caring, responsive and well-led care. Under CQC’s programme of inspections, all adult social care services are given a rating according to whether they are safe, effective, caring, responsive and well-led.
The Beeches has been given an overall rating of Outstanding and is rated as Outstanding for whether its service is well-led and responsive and rated Good for whether its service is safe, caring and effective.
Matthew Jenkins, CQC Head of Inspection for Adult Social Care in the central region, said
“Our inspection team was extremely impressed by the level of support offered to people using this service.
“Staff and management were fully committed to providing an exceptional level of person-centred care. They had an excellent understanding of people's support needs and personal preferences.
“People's likes, dislikes and what was important to them was recorded in highly detailed and person-centred care plans. These were fundamental to keeping staff updated and to promote people's emotional and physical care needs, as well as their choices and preferences.
“The service was extremely well managed at both provider and service level. We received lots of positive feedback about the service and their motivation to provide an exceptional service.
“Several relatives credited their family member's good health and longevity to the exceptional responsive care they received at The Beeches.
“One relative said; "My relative is coming out of themselves here. They are happy, settled and smiling as well as becoming more mobile due to staff encouragement. It all adds up to a great quality of life and is outstanding in my opinion."
“This is why we have rated The Beeches as Outstanding.” www.cqc.org.uk/location/1-1534983719
A full inspection report has been published on CQC’s website:
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