Newcastle supported living service Outstanding after latest CQC inspection

Published: 22 October 2018 Page last updated: 22 October 2018
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The Care Quality Commission has rated the care being provided by St Cuthberts Care Supported Living, to be Outstanding after an inspection across dates in July and August this year.

The service provides personal care to people with learning disabilities and or autism spectrum disorders, in their own homes in the Newcastle upon Tyne area.

Previously, in 2015, St Cuthberts Care Supported Living was rated Good overall. At the latest inspection the provider and registered manager were seen to have carefully reviewed the service being provided and challenged themselves to improve it.

Safe, effective and caring services stayed rated Good, while responsive and well-led services improved to Outstanding. St Cuthberts Care Supported Living is now rated Outstanding overall.

At the time of the inspection 27 people were receiving care.

A full report of the inspection has been published on the CQC website: www.cqc.org.uk/location/1-109140679

Ros Sanderson – Head of Inspection (North East and Coast), Adult Social Care said:

“This service has worked hard since our last inspection to improve the care it provides. We found the leadership was often critical of its own performance, which enabled them to identify and embed improvements. They also supported staff in creative ways to help them deliver the best care possible, and celebrated their successes.

“Through well supported staff, people received high quality care that helped them to develop their personal interests they previously thought were not possible, such as employment, and were empowered to live independently.

“We found themed party nights, charity work and social enterprises were undertaken and encouraged through the service, all to help people live their lives. Fantastic work and strong improvements, well done to everyone at the service.”

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For further information please contact CQC Regional Engagement Officer Mark Humphreys mark.humphreys@cqc.org.uk Tel: 01912011675

Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.