The Mount Nursing Home, Bradford, is rated as Inadequate by CQC

The Care Quality Commission (CQC) has told The Mount nursing Home, in Bradford that it must take action or face further action.

During an unannounced inspection in January 2015, inspectors found that the home, operated by P & C Care Limited, was failing to provide care which was safe, effective, caring, responsive or well led.

A full report of this inspection has been published on the CQC website. www.cqc.org.uk/location/1-307138353.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, The Mount Nursing Home has been rated as Inadequate.

Following the inspection, CQC issued the provider with six warning notices setting a deadline for improvements in relation to care and welfare of people who use services, safeguarding people who use services from abuse, respecting and involving people who use services, consent to care and treatment, staffing and quality assurance.

The report identifies a number of areas in which improvements were needed, including:

• There was insufficient staff to make sure the needs of people living at the home could be appropriately met.
• Medication was not always kept at a safe temperature, and this posed a risk that they would not be as effective.
• Inspectors found evidence of incidents having occurred which had not been reported to the CQC in line with safeguarding procedures.
• People living at the home were often left for long periods of time without meaningful social interaction. Staff were not always provided with sufficient training and supervision to provide them with the skills to ensure they could meet people’s needs, and inspectors raised specific concerns regarding the ability of staff to deal with behaviours that challenged.
• Parts of the premises were not well maintained and in need of repair. In addition, the communal areas smelt strongly of urine and some areas of the home were not clean.
• Risk assessments were in place however they were not always evaluated for their effectiveness or updated when incidents occurred.
• There was no structured system to monitor the quality of the service provided to people. Some audits did take place, but the extent to which actions were taken was not apparent.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“We found poor care being delivered in ill maintained and unhygienic conditions, people are entitled to services which provide safe, effective, compassionate and high quality care.

“At our recent inspection of The Mount Nursing Home we identified a number of concerns and we have told the provider that they must take action to resolve these issues as a priority.”

“We are liaising closely with the Local Authority and NHS Commissioners to safeguard the wellbeing of everyone who lives at the home and we continue to monitor this provider very carefully to check that the required improvements are made.

“We will return to the home to check that the necessary improvements have been made. If not - we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs”.

When we propose to take enforcement action, our decision is open to challenge by the provider through a variety of internal and external appeal processes. We will publish a further report on any action we take.

Ends

For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on 07789 876508.