The Care Quality Commission has found the quality of care provided by Rainbows Hospice for Children and Young People, in Lark Rise, Loughborough, to be Outstanding overall following inspections carried out in May and June.
Rainbows Hospice provides care for children and young people up to the age of 30, with life threatening or life limiting conditions. Services include specialist respite, palliative, end of life and bereavement care. The service provides support to families of children and young people both within the hospice and the wider community across the East Midlands.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website.
Under CQC’s new programme of inspections, all services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Rainbows Hospice for Children and Young People was rated Outstanding overall, Outstanding for being effective, responsive and well-led and Good for being safe and caring.
Acosia Nyanin, CQC’s Head of Inspection for Adult Social Care in the central region said:
“We were impressed with what we found during our inspection of Rainbows Hospice for Children and Young People.
“We spoke with young people using the service who told us they had confidence in the staff to provide the care and support they required as they were knowledgeable and understood their individual needs.
“The design, adaptation and decoration of the hospice met the needs of children and young people in the promotion of their independence and facilitated their care, whilst providing a stimulating and interactive environment for play and activity.
“The provider had facilitated additional training for some staff to further develop their skills and knowledge in relation to physiotherapy, occupational therapy and speech and language skills. The role of therapy assistant had been created, which enabled the children and young people to receive their required therapy, which included safe eating and drinking.
“We were able to observe how staff skills, knowledge and roles were used to support people effectively. We observed as a young person took part in a music therapy session, facilitated by a music therapist. The young person reacted to this, showing enjoyment and their appreciation of the music.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
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The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements
Andrea Sutcliffe, Chief Inspector of Adult Social Care