Islington’s Lennox House rated Inadequate by CQC

An Islington care home run by Care UK Community Partnerships Ltd, has been rated as Inadequate by the Care Quality Commission.

Lennox House in Durham Road provides residential care and nursing care for up to 87 older men and women in purpose built accommodation. Following the unannounced inspection in January 2017, it has been rated as Inadequate for being safe and well-led. It is rated Requires Improvement for being effective, caring and responsive.

During the most recent inspection CQC found that there was:

• No registered manager in place, as required by law.
• Medicines were not managed safely. People had missed their medicines due to a lack of supply or other administration and recording errors.
• There was insufficient effort being made to engage and stimulate people, including people who remained in their rooms.
• The service was not well led. Systems to assess, monitor and drive improvement in the quality and safety of the service were not effective

Alison Murray, CQC’s Head of Inspection - London, Adult Social Care, said:

“It is disappointing that standards at Lennox House have fallen. Although almost everyone we spoke with who used the service, relatives and friends, praised staff for their caring attitudes, we found significant shortfalls in the quality of care people received. The overall rating for this service is now Inadequate and the service is in special measures."

“If not enough improvement is made we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating this service."

“For adult social care services the maximum time for being in special measures will usually be no more than 12 months.”

You can read the report on our website.

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