The Care Quality Commission has found the quality of care provided by The Papworth Trust in Ipswich, Suffolk, to be Outstanding following an inspection in June.
The Papworth Trust Ipswich is a domiciliary care agency which provides personal care to adults who live in their own homes. The service also
provides care and support to people living in a 'supported living setting', so that they can live as independently as possible.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on CQC’s website: www.cqc.org.uk/location/1-502963664
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. The Papworth Trust Ipswich is rated Outstanding for being responsive and well-led, and Good for being safe, caring and effective.
Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team was really impressed by the level of care and support offered to people in their own homes by staff from The Papworth Trust.
“The service provided high quality care and support to people to enable them to live the lives they wanted and to remain in their own home. There was visible and highly effective governance in an open and transparent culture that resulted in an organised and well-run service.
“The registered manager demonstrated an open, reflective leadership style working in partnership with other stakeholders to drive continual improvement within the service and local community.
“Morale was extremely high within the service with employees describing how well supported and appreciated they were by the registered manager. All of the staff were proud of where they worked and told us they felt valued and respected.
“Without exception people and their relatives were extremely complimentary about their experience of using the service. They were full of praise about their support workers and described how they were provided with personalised, tailored care by support workers who fully understood their individual needs.
“People were enabled by the service to make choices about their care and support arrangements and to have as much control and independence as possible.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
Ends
For further information, please contact Helen Gildersleeve on 0191 2333379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here: www.cqc.org.uk/media/our-media-office. Please note: the press office is unable to advise members of the public on health or social care matters.
For general enquiries, please call 03000 61 61 61.