England’s Chief Inspector of Hospitals has rated The London Bridge Hospital as Outstanding overall following an inspection by the Care Quality Commission.
Inspectors rated The London Bridge Hospital as Outstanding for being responsive and well-led. It was rated Good for being safe, effective and caring following the inspection in September 2016.
A full report of the inspection is available.
The London Bridge Hospital is run by HCA Healthcare UK. The hospital has 124 inpatient beds, four renal dialysis chairs and 15 day case trollies. Facilities include six operating theatres, a catheter laboratory for interventional procedures, an 18 bedded critical care unit and several outpatient and diagnostic imaging facilities.
It provides a range of surgical procedures and medical care, including oncology and care in the last days of life .CQC inspected all the services provided except outpatient chemotherapy.
Patient feedback for all the services CQC inspected was consistently positive. Patient satisfaction survey results were also positive and patients said they felt supported. Confidentiality, dignity and privacy was respected by staff.
Ellen Armistead, CQC’s Deputy Chief Inspector of Hospitals, said: “Leadership at both a local and senior level was visible and staff were overwhelmingly positive about the support they received from their managers. They felt that they could raise issues in a timely manner and their concerns would be listened to and acted upon.
“Staff were encouraged and motivated to take part in learning opportunities provided by the hospital. Learning included master’s degrees, specialist training in renal, intensive care and cardiac conditions.
“We saw several areas of Outstanding practice at The London Bridge Hospital. An electronic key for use when obtaining and dispensing medication had been introduced to make medicines management safer. It allowed staff to see which member of staff had accessed medicines cupboards and reduced delays in patients receiving their medications.”
However, there were also areas where the provider should make improvements, including:
- Ensure that staff are aware of who to contact and how to care for a patient living with a learning disability being admitted to the hospital.
- Make sure equipment in theatres is stored in a safe manner to ensure that patient safety is not compromised within the theatre department.
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Staff were overwhelmingly positive about the support they received from their managers.
Ellen Armistead, Deputy Chief Inspector of Hospitals