A Feltham practice has been rated as Inadequate overall by the Care Quality Commission.
Little Park Surgery, in the London Borough of Hounslow, was rated Inadequate for being safe and well-led. It was rated Requires Improvement for being effective and responsive. It was rated Good for being caring following the inspection in October 2017.
Inspectors found: a lack of good governance; the practice was unable to demonstrate it followed national guidance on infection prevention and control and staff appraisals had not always been completed in a timely manner.
Areas where the practice must improve included:
- Ensuring care and treatment is provided in a safe way to patients.
- Ensuring recruitment procedures are established and operated effectively to ensure only fit and proper persons are employed.
- Establishing effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
In addition the practice should:
- Improve how best to record significant events.
- Take action to promote the benefits of the childhood immunisation and bowel cancer national screening - in order to increase patient uptake.
- Take action to address the concerns raised by nursing staff regarding lack of time to complete administrative tasks.
- Improve access to patients with hearing difficulties.
Professor Ursula Gallagher, CQC Deputy Chief Inspector of GP Practices, said:
“We are placing this service in special measures. Services placed in special measures will be inspected again within six months. Special measures will give people who use the service the reassurance that the care they get should improve. However, if there is not enough improvement we may move to close the service."
“On a positive note results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.”
You can read the report in full on our website.
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