The Care Quality Commission has rated the care being provided by Home Instead, South Lakes to be Outstanding after an inspection in April 2019.
The service is operated by Home Instead Senior Care and is part of the Home Instead Group and is a domiciliary care service providing personal care and companionship to people in their own homes. At the time of the inspection 15 people were being supported by the service.
It was rated Good for being safe, well-led and effective, Outstanding for being responsive and caring, hence its overall rating of Outstanding.
A full report of the inspection has been published on the CQC website: www.cqc.org.uk/location/1-5033419500
Some of the features from the inspection included:
- Inspectors saw, and people confirmed that staff treated them with kindness, compassion and respect and made sure their dignity was maintained. People spoke highly of the care and support they received from regular staff who knew them well
- The leadership of the service promoted a positive, open culture. People, family members and staff all described the provider and manager as supportive and approachable. People and their relatives were happy with how the service was managed and several said they would happily recommend it.
Helena Dennett, Head of Adult Social Care Inspection, said:
“This service was really making a difference to people’s lives and was demonstrating excellent person-centred care. We heard of people who worked extra time to be with people who would be alone on Christmas Day to help make the day a special one for them and improve their sense of well-being - evidence of the support and commitment to a truly caring ethos.
When we looked at care plans we could see they had been carefully developed with people and families and were written in a way that reflected individual personalities, life stories, important people, events and memories. People confirmed their plans were agreed with them, felt in control of their care and could make changes to it as they wanted at any time.
“Carers actively promoted people's independence to the extent that people had regained skills they thought they had lost. People told us support offered was set at their own pace and visits and activities were never rushed.
“This is a first-class service and I a congratulate everyone involved.”
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For further information please contact CQC Regional Engagement Manager David Fryer; david.fryer@cqc.org.uk 07754 438750
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