Home Instead Senior Care North Oxfordshire in Deddington, Banbury, Oxfordshire has been rated Outstanding following an inspection in October by the Care Quality Commission.
Inspectors rated the service Outstanding both overall and for being caring and well-led and Good for being safe, effective and responsive to peoples’ needs
Home Instead Senior Care is a service that provides personal care to people living in their own homes.
Deborah Ivanova, Deputy Chief Inspector, Adult Social Care, said;
“It is great to congratulate Home Instead Senior Care on achieving yet another Outstanding rating near Banbury, Oxfordshire.
“People were receiving exceptional care with services being developed and tailored to their needs and at the same time promoting independence.
“Staff spent time getting to know people to build meaningful and valued relationships with them. People were treated with compassion and kindness.
“It was clear throughout the inspection, that the staff took pride in their work and went the extra mile for the people they supported. I would like to congratulate the service on attaining an overall rating of Outstanding again.”
Debbie Westhead, Interim Chief Inspector, Adult Social Care, said;
“I am delighted to be able to congratulate Home Instead Senior Care for another overall Outstanding rating”.
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and I know there is a great level of commitment to making a difference for the people they support. I would like to thank and congratulate everyone involved.”
Some of the key findings from the inspection include:
- Staff knew people's individual needs very well because they had built up a trusting relationship over a period of time. The director explained some people were resistant to receiving care. They gave us an example of where the staff team were creative in how they slowly built a positive relationship with one person.
- People were helped to feel a valuable member of the community. The director told inspectors of one person who had picked blackberries with staff, made jam and won a prize at a village fete. This had supported them to feel important and to engage in a community event alongside others.
- Staff went the extra mile in ensuring people lead a good and safe quality life. One person was helped to reduce their loneliness and anxiety by the staff working with the local neighbours and assisting the person to meet others and have supported social interactions with their neighbours.
- People were assisted to carry out tasks in order to feel good about their achievements. For example staff had helped a person make a present for their family member for Christmas. Staff encouraged the person to do as much as they could for themselves, just helping where they needed to.
- There was a strong emphasis on continuously learning new ways of doing things so that staff knew how to meet people's diverse needs.
Staff spent time getting to know people to build meaningful and valued relationships with them.
Deborah Ivanova, Deputy Chief Inspector, Adult Social Care