Home Instead Senior Care, North Devon and Exmoor rated Outstanding by the Care Quality Commission

Home Instead Senior Care in South Molton, Devon has been rated Outstanding by the Care Quality commission following an inspection in July.

Inspectors rated the service Outstanding for being caring and well-led and Good for being safe, effective and responsive to people’s needs. The overall rating was Outstanding.

Home Instead Senior Care is a service that provides personal care to people living with mental health conditions and physical disabilities in their own homes. There were 14 people using the service at the time of the inspection.

Deborah Ivanova, Deputy Chief Inspector, Adult Social Care, said;

“It is always positive to see people being placed at the heart of the service. The ethos and values of treating people with respect, privacy and dignity are truly embodied by staff and management, and are visible in everything they do.

“The staff and management team showed real dedication, motivation and enthusiasm in caring for people. The service achieved very good outcomes for people and provided excellent individualised care. I would like to congratulate the service on attaining an overall rating of Outstanding.”

Andrea Sutcliffe, Chief Inspector, Adult Social Care, said;

“I am delighted to be able to congratulate Home Instead Care for another overall Outstanding rating”.

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

An outstanding service is the result of a tremendous amount of hard work and I know there is a great level of commitment to making a difference for the people they support. I would like to thank and congratulate everyone involved.”

Some of the key findings from the inspection include:

• The caregivers were positive and inclusive of people. People were cared for by highly trained staff who were kind and compassionate in their roles. Staff worked hard to build positive relationships with the people they supported and their families.
• The staff focused on people’s self-esteem, social and professional needs. This helped build people’s confidence and encourage independence.
• The culture of the service was open, fair and to lead by example. People and their relatives were extremely positive about the care provided and spoke highly of all the caregivers.
• The service built up networks within the local area to promote people’s health and wellbeing. Staff worked collaboratively with families, GPs, community nurses, police and other care professionals to make sure people were safe and led fulfilling lives. For example, people were aware of the local services and resources available to them, such as flu vaccinations and how to protect themselves from scams
• Staff received bespoke induction training to make sure people received a service from skilled, knowledgeable and capable caregivers. Caregivers were valued and recognised for their commitment and dedication for providing exceptional care. Management supported staff to enjoy their work and offered incentives to reward those that went the extra mile.
• The management demonstrated excellent leadership and constantly looked at ways to improve and deliver the best quality care. Feedback from people and staff and their experiences were valued with any negative feedback swiftly being followed up.

Read the report

Ends

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