The Care Quality Commission has rated Hersham Gardens in Walton in Thames as Outstanding following an inspection in August.
Inspectors rated the service Outstanding for being caring, responsive to people’s needs and well led and Good for being safe and effective. The overall rating was Outstanding.
Hersham Gardens provides care and support to people living in a 'supported living' setting for seven people. This allows people to live in their own home as independently as possible
James Frewin, Head of Inspection for Adult Social Care (Surrey), said;
“Hersham Gardens is clearly a service that has provided consistent, high quality person-centred support. At the very heart of its operations, is the desire for people to live independently.
“People and relatives were overwhelmingly positive about the service they received. Staff went beyond the expectations of their roles to work with people and achieve positive outcomes.
“To receive an Outstanding rating is a commendable achievement and the staff and management at the service should be very proud of this and the consistent high quality, compassionate and person-centred support they are providing”
Some of the key findings from the inspection include:
There was a vibrant, creative and inclusive atmosphere at the service where people were encouraged to take the lead on decisions about all aspects of their care and activities. There was a strong focus on achieving goals and positive outcomes for people.
There was a strong community ethic with regular events and charity initiatives led by people. Throughout the day people and staff created a warm and pleasant atmosphere as they interacted with each other.
Staff had enabled people to learn important skills, enter employment and start businesses and ensured the home was a warm and happy environment in which people and staff worked together to better each other. Training, domestic chores and auditing was completed jointly between people, staff and management.
Staff were encouraged to think creatively by driving improvement, in line with the services values. Good practice was rewarded and recognised with award schemes.
The full inspection report can be found at: www.cqc.org.uk/location/1-3642605681
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