The Care Quality Commission (CQC) has found the quality of care provided by Carefound Home Care (Harrogate), to be Outstanding following an inspection in August 2017.
Carefound Home Care (Harrogate) is a domiciliary care service that provides support to people in their own homes. At the time of the inspection there were 40 people receiving a service. The service also provides 24-hour, live in, care to six people who live in the local community.
The service was rated Outstanding for being effective, caring and well-led and Good for being safe and responsive. A copy of the latest report can be found on our website.
Some of the features of the inspection included:
Inspectors observed very positive and compassionate relationships between people and care workers. People and their relatives were involved in the planning and reviewing of their care and were without exception, extremely complimentary about the care received. People told CQC that they were treated with dignity and respect and as individuals by care workers who were kind and caring.
There were robust and safe recruitment processes to prevent unsuitable staff working with vulnerable people. Care workers received regular supervision and received training to enable them to fulfil their role. People received support from a consistent team of staff and there were sufficient staff to meet people's needs.
Medicines too were managed safely.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care, said:
“This is a service that provides exceptional care to people. Care workers were well trained and went the extra mile to meet their needs. We saw the service had a comprehensive induction programme and promoted people's independence and provided skilled and sensitive care, including end of life care."
“High quality dementia training was being provided. One example of this being used was to enhance a person's quality of life to a person living with dementia. We saw excellent person centred care organised around their previous interests and lifestyle. The service devised an activity timetable incorporating dancing, maintaining established friendships by having coffee afternoons and visiting garden centres."
“People's health was promoted to a very high standard through developing strong links and excellent relationships with health care professionals. We saw an example of how staff supported a person to be rehabilitated in conjunction with an occupational therapist. They motivated and encouraged the person and their recovery would have taken longer if they had not been involved."
“Excellent information was provided to care workers to ensure that they met the dietary needs of people they supported. Care plans we examined showed if people needed support with eating and drinking and their preferences. This service was rated as Outstanding at its last inspection in September 2015, it is clear that their focus has remained on providing excellent person-centred care and I congratulate them.”
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This is a service that provides exceptional care to people
Debbie Westhead, Deputy Chief Inspector of Adult Social Care