The Care Quality Commission has found the quality of care provided by the Greenway Community Practice in Southmead, Bristol to be Outstanding following an inspection in December 2019.
Inspectors rated the care at the surgery Outstanding for being safe and well led and Good for being effective, caring and responsive to peoples’ needs.
The full inspection report can be found at https://www.cqc.org.uk/location/1-557923789
Janet Ortega, Head of Inspection for General Practice in CQC’s South region said:
“It is clear Greenway Community Practice is providing an effective, responsive and well led service which is a real asset to the people living in this part of Bristol.
“The practice used innovative and proactive methods to improve patient outcomes. Patient feedback was very positive about the standard of care received. Patients described staff as friendly and said that they felt listened to and were treated with dignity and respect.
“The practice had a clear vision which had quality and safety as its top priority. Strong governance arrangements with clear staff roles supported the running of the service and service improvement.
“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”
Key findings from the inspection include:
- effective management for high risk medicines, including close working with the local drug and alcohol advisory service
- monthly ‘masterclass’ meetings to review the latest clinical evidence and local and national guidance, including any safety information
- a personalised patient lists so patients received better than average continuity of care, whilst having access to other GPs and clinicians for urgent matters
- numerous initiatives that improved patient care including higher than average rates of flu immunisation; chronic lower back pain clinic; effective care navigation (including for patients with a mental health condition); comprehensive diabetes and pre-diabetes care and support for carers.
During the COVID-19 pandemic, CQC’s immediate focus will be on supporting providers to keep people safe during a period of unprecedented pressure. We will continue to collect insight and intelligence about the quality of care from our existing data sources, providers, healthcare staff, stakeholders, and the public, and will work closely with NHS England and the Department of Health and Social Care to ensure additional support is in place where needed.
CQC will be listening to what people are saying about services during this time to help us detect any changes in care. Although we are not conducting routine inspections during the COVID-19 pandemic, if we have evidence that people are at immediate risk of harm, we can and will take action to ensure that people are being kept safe. People can give feedback to CQC via the details below.
People can give feedback to CQC via:
- Telephone - 03000 616161
- Give feedback via our website- www.cqc.org.uk/give-feedback-on-care
The practice had a clear vision which had quality and safety as its top priority
Janet Ortega, Head of Inspection for General Practice (South)