Godalming GP surgery rated Outstanding by Care Quality Commission

The Care Quality Commission (CQC) has found the quality of care provided by Dr A S Cook & Partners, Binscombe Medical Centre, Godalming, Surrey, to be Outstanding following an inspection in January 2016.

The practice in Godalming provides primary medical care services to approximately 10,300 patients.

A full report of the inspection has been published.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Professor Steve Field, Chief Inspector of General Practice said:

“I am delighted for DR A S Cook & Partners to highlight the exceptional service at their practice. People are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff at the surgery have worked hard to demonstrate a real commitment to their patients. All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found this practice to be Outstanding. I hope other practices will see this as a model for excellent care.”

Ruth Rankine, Deputy Chief Inspector of General Practice in CQC’s South region said:

“It is clear that DR A S Cook & Partners are providing a safe, effective, caring, responsive and well led service which is a real asset to the people living in this part of Surrey.

“Patients said they were treated with compassion, dignity and respect and they were involved in decisions about their treatment and care. Our inspectors found the practice to be outstanding for providing caring and well led services and good for providing safe, effective services that were responsive to people's needs.

“The hard work of staff at this practice pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”

The report on DR A S Cook & Partners highlights a number of areas of outstanding practice, including

• GPs provided out of hours support for end of life care seven days a week, reducing unnecessary hospital admissions and helping patients achieve a dignified death in the place of their choosing. The practice also provided 24 hour on call cover seven days a week to a children’s hospice.
• The practice had set up a patient library with books covering a wide range of topics including mental health issues which patients were encouraged to borrow. Patients had fedback that this facility was very helpful and gave them access to information they wouldn’t otherwise have had.
• The practice was proactive in providing equipment for patients for improved diagnosis and self care. For example, they provided cardiac memos and had 22 blood pressure monitors for patients to borrow to aid diagnosis and support self care. This enabled patients to get faster access to the treatment they needed.

Ends

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