Enfield’s Eagle House Surgery has been rated Inadequate overall and in all the main categories the Care Quality Commission rates.
The surgery in Ponders End, which looks after 13,500 patients, was rated Inadequate for being safe, effective, responsive, caring and well-led. It has been placed into special measures.
There was no effective system to ensure clinicians remained up to date with current evidence-based guidance.
Patients had trouble in contacting the practice by phone, and in making appointments and they experience long waits to be seen after they arrived for appointments.
Not all staff had received training to enable them to identify and treat the symptoms of serious illness, such as sepsis
Leaders could not demonstrate that they had the capacity and skills to deliver high quality sustainable care.
Patients were not able to access care and treatment in a timely way. Learning from complaints was not used to drive improvement in the practice.
The practice must now:
- Ensure care and treatment is provided in a safe way to patients.
- Ensure that recruitment procedures are established and operated effectively to make sure only fit and proper persons are employed.
The practice should:
- Introduce a system to ensure all relevant staff are brought up to date with all medical alerts and any changes in guidance.
- Work to improve uptake of its childhood immunisations programme.
- Work to repair and improve the interior decoration of the premises and facilities to ensure they are in an appropriate state of repair.
Antony Hall, CQC’s Head of Inspection - PMS London, said: “This service has now been placed into special measures. This will give people that use the practice the reassurance that the care they get should improve.
“The service will be kept under review and if needed could be escalated to urgent enforcement action. If after six months there is not enough improvement, we will move to close the service by adopting our proposal to remove this location or cancel the provider’s registration.”
You can read the report in full when it is published on CQC’s website at: www.cqc.org.uk/location/1-565401534
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