A Newham surgery has been rated Inadequate by the Care Quality Commission, after an inspection in March 2017. It will remain in special measures.
Dr Surendra Kumar Dhariwal’s Newham surgery was rated Inadequate for being safe, effective and well-led. It was rated Requires Improvement for being caring and Good for being responsive to people’s needs.
It was previously inspected in June 2016, and later that year placed in special measures. Inspectors found in this year’s follow up inspection that insufficient improvements had been made.
The practice now must make improvements in the following areas:
- It must ensure effective management of care regarding safety alerts, infection prevention, maintenance of the premises and equipment.
- Ensure implementation of effective systems to monitor and improve the safety of services, including cervical screening, chaperoning and prescriptions monitoring.
- It must monitor and improve patient feedback.
- Ensure it has on duty sufficient numbers of suitably competent, skilled and experienced staff.
The practice should also: review arrangements for patient’s access to information and services online; improve its service for breast cancer screening; and review arrangements for services provided to a local care home.
Professor Ursula Gallagher, CQC Deputy Chief Inspector of GP Practices, said:
“Dr Surendra Kumar Dhariwal’s practice was originally placed in special measures in November 2016. Insufficient improvements have been made such that there remains a rating of inadequate for safe, effective, well led and overall. The service will be kept under review and where necessary, another inspection will be conducted within six months and if needed could be escalated to urgent enforcement action."
“On a slightly more positive note staff assessed patients’ needs and delivered care in line with current evidence based guidance but there were gaps in staff appraisal procedures and training. Cleanliness had improved but areas of the premises were dusty and some items were visibly dirty or out of date.”
You can read the report in full on our website.
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