A Lewisham surgery has been rated Inadequate overall by the Care Quality Commission and placed in special measures.
Dr Bhupinder Batra’s practice, also known as Waldron Health Centre in Stanley Street was rated Inadequate for being safe and well-led, it was rated Requires Improvement for being effective and Good for being caring and responsive, following an inspection in February 2019. Previously it was rated Good overall.
The practice did not have clear systems and processes to keep patients safe.
It did not have appropriate systems in place for the safe management of medicines.
It did not have appropriate medicines and equipment for the safe management of medical emergencies.
The practice did not ensure that staff who required professional indemnity had this in place.
Areas where the practice must now make improvements include:
- Ensuring care and treatment is provided in a safe way to patients.
- Establishing effective systems and processes to ensure good governance.
However, there was some Good care at the practice. Staff dealt with patients with kindness and respect and involved them in decisions about their care. The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
Head of Inspection for Primary Medical Services in London, Antony Hall, said: “Patients at Dr Bhupinder Batra’s practice deserve a good standard of care and it is concerning that the practice is now Inadequate overall, especially since it was previously rated Good.
“Patients registered with practices being placed into special measures should be aware that support is offered by NHS England and the Royal College of GPs to ensure that there are no immediate risks to patient safety whilst improvements are being made.”
You can read the inspection report in full once it has been published on the CQC website by clicking here www.cqc.org.uk/location/1-496034730
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