Devon Care Home rated Outstanding by the Care Quality Commission

The Care Quality Commission (CQC) has rated the care provided at Rose Lodge as Outstanding overall following an inspection in April 2016.

Inspectors rated Rose Lodge located in Exmouth, Outstanding for being effective, caring, and responsive to peoples’ needs and Good for being safe and well-led.

A full report of the inspection has been published.

The report highlights a number of areas of Outstanding practice, including:

• Exceptional, proactive and strong person-centred care was being provided which enabled people living with early stages of dementia, and those with more complex care needs, to lead full and active lives. There was an excellent programme of activities and social events which meant people were well occupied and stimulated. Music and singing featured as an everyday part of peoples’ daily life. People were encouraged to remain independent and were free to make their own decisions and were supported in their involvement in activities. People described the home as friendly, light-hearted and happy.
• People praised the atmosphere of the home. People felt safe and well cared for. Staff were attentive to people’s changing moods and calmly intervened if people became unhappy with each other. Staff consistently demonstrated affection and warmth in their relationships with people.
• The registered manager was described and observed as being open and honest and staff said they felt supported. Staff were provided with a range of training and were encouraged to develop their skills.
• The innovative design features of the home freed people using the service from the everyday stresses of dementia, to enable people to discover old interests and develop new ones. The service received a Gold award from Stirling University for the design of one part of building called The Cottage. The registered manager and the provider clearly demonstrated their commitment, both financially and ethically, to provide an innovative environment that enabled people to be as independent as possible.
• Rose Lodge delivered an exceptional level of care and the provider and staff demonstrated they understood to support people living with dementia, and showed concern for people and their well-being in a meaningful way.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“We received many positive comments about the care at Rose Lodge and it’s encouraging to report that there was an openness to learn and deliver an exceptional level of personalised care.

“Staff had the right skills and knowledge to meet individual needs and should feel proud of the work they do and for the positive support they provide for end of life care.

“Staff said morale was excellent and this created a happy and vibrant place for people to live. Managers were visible, approachable and encouraged training for staff to learn and develop new skills.”

“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well-led. I would encourage other providers to read this report, and the others we have published on services we have rated Outstanding, to see what they can learn."

Ends

For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.