A Dudley general practice has been praised by inspectors, after it significantly improved the standard of care it offered its patients.
The Care Quality Commission (CQC) inspected Dudley Wood Surgery, on Quarry Road, Dudley, on 19 November 2020.
The inspection was undertaken to determine whether the service had addressed issues that CQC previously highlighted.
CQC’s previous inspection, which took place in January 2020, led to it being rated Inadequate and placed in special measures as it was not ensuring people’s safety.
The latest inspection found that the practice had made significant improvements and was now meeting standards that people should be able to expect.
The service is now rated Good overall and it has exited special measures.
Janet Williamson, CQC’s deputy chief inspector for primary medical services in the central region, said:
“Our latest inspection of Dudley Wood Surgery found it had significantly improved the service it offered its patients.
“Governance structures had been strengthened and the practice had a clear vision and set of values that prioritised quality and sustainability.
“Staff dealt with patients with kindness and respect and involved them in decisions about their care.
“The progress we saw is particularly noteworthy against the backdrop of challenges presented by COVID-19, so I congratulate the service for its hard work.”
Full details of CQC’s findings are in the report which has been published here
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