A Bolton general practice has been praised by inspectors after it significantly improved the standard of care it offered its patients.
The Care Quality Commission (CQC) inspected Unsworth Group Practice on 12 November to determine whether the service had addressed issues that CQC previously highlighted.
CQC’s previous inspection, which took place in 2019, led to it being rated Inadequate and placed in special measures as it was not providing safe care and treatment to patients.
The latest inspection found that the practice had made significant improvement. It was meeting standards that people should be able to expect and helping them to live healthier lives.
The service is now rated Good overall and it has exited special measures.
Victoria Watkins, CQC’s deputy chief inspector for primary medical services in the north of England, said:
“Our latest inspection of Unsworth Group Practice found that it had significantly improved the service it offered its patients.
“Staff treated patients with kindness and respect, involving them in decisions about their care.
“The service had also embedded processes to help it sustain its improvement.
“The progress we saw is particularly noteworthy against the backdrop of challenges presented by COVID-19, so I congratulate the service for its hard work.”
CQC inspectors found:
The practice had completed risk assessments to manage the threat of COVID-19.
It had changed how it used its building to promote patient safety. Patients could continue to be seen face-to–face, when required.
The service’s medicine management had improved. It had also implemented annual medication reviews for people with long-term conditions and older patients.
Full details of CQC’s findings are in the report which has been published on the CQC website here.
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