CQC rates Newcastle care home as Outstanding

The CQC has found the quality of care provided by Bradbury Wing - Care Home with Nursing Physical Disabilities, in Jesmond, Newcastle upon Tyne to be Outstanding following an inspection in July.

Bradbury Wing provides nursing care and personal support and accommodation for people, with a physical disability. At the time of the inspection there were 20 people using this service.

CQC asks five questions when it inspects. Are services safe, effective, caring, responsive and well-led? Bradbury Wing is rated as Outstanding for being effective, responsive and well-led, and Good for being safe and caring.

A full report of the inspection has been published on our website.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“We found the quality of care provided at Bradbury Wing in Newcastle upon Tyne to be outstanding."

“Staff at this home were led by a manager who displayed exceptional leadership qualities, empowering staff to provide care that was tailored to meet people’s individual needs."

“We saw that staff knew people using the service well, and understood their needs. It was clear that people were well cared for and staff helped them to maintain their independence and give them a good sense of self-worth."

“We also saw a service that had a strong presence of health care professional involvement which ensured an exemplary level of care was being provided."

“All the staff at Bradbury Wing should be very proud of the care they are providing and I hope other providers look to their example of what outstanding care should look like.”

Some of the findings from the inspection included:

• The care that people had received at the service had prevented hospital admissions. People were supported and encouraged to have regular health checks and were accompanied by staff to hospital appointments.
• There was a strong emphasis on person centred care. People and their families were at the centre of decision making whilst working alongside professionals to get the best outcome possible.
• People's independence was actively encouraged. The registered manager and staff displayed clear resolve to make a positive difference to people's lives. Staff encouraged and supported people to access activities within the community.

Ends

For further information please contact CQC Regional Engagement Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966. 

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