The CQC has found the quality of care provided by The Mews, a nursing home in Rochdale, Lancashire to be Outstanding following an inspection in March 2018.
The Mews provides accommodation and nursing care for up to 50 people. At the time of this inspection there were 48 people using the service.
CQC asks five questions when it inspects. Are services safe, effective, caring, responsive and well-led? The Mews is rated as Outstanding for being caring and responsive, and Good for safe, effective and well-led.
A full report of the inspection has been published on our website.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:
“We found the quality of care provided at The Mews, a nursing home in Lancashire to be outstanding.
“Interestingly this was the first inspection of the home since a change in its ownership and they have clearly taken our previous findings into account, improving to an outstanding level. It was also great to see that the service engaged in healthcare integration and worked to ensure people’s continuity of care.
“People we spoke to, and their relatives, were all united in their praise for the service. It was impressive to see modern technology being used to support people’s independence and privacy, people’s needs clearly mattered at this service. Our inspectors saw that people were not defined by their disability and were, in fact, encouraged to live their life the way they wanted, safely.
“Kind, caring and patient staff who involved the residents in their service’s operation alongside a supportive and innovative management team has made this service an example to others. Well done.”
Some of the findings from the inspection included:
- The home’s policies and procedures were designed, and implemented, to minimise risk of harm and were robust, staff could demonstrate they understood them and had appropriate training in the areas concerned.
- Staff were recruited for a specific unit in the home, which helped to promote people’s continuity of care and advanced the staff’s skills in a particular area.
- Recruitment was based on the homes values and looked to appoint staff from the local community, residents were encouraged to participate in the process.
- The home supported local GP surgeries in placing junior doctors and medical students in the service, to observe and experience good care practice.
- People’s personality was taken into account when delivering care, the home avoided a clinical setting helping people feel at home but without detracting from a safe environment.
Ends
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We found the quality of care provided at The Mews, a nursing home in Lancashire to be outstanding
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North