The Care Quality Commission has found the quality of care provided by Haughton Thornley Medical Centres in Denton, Greater Manchester to be Outstanding following an inspection carried out in December 2017.
Inspectors rated the practice as Outstanding for being, responsive and well-led, and Good for being safe, caring and effective, giving them their overall Outstanding rating.
Some of the features from the inspection included:
The practice and Patient Participation Group were proactive in encouraging patients to sign up to have full online access to their medical records. Inspectors saw that the practice had 62% of patients signed up for access.
Staff understood their responsibilities to manage emergencies on the premises and to recognise those in need of urgent medical attention. Clinicians knew how to identify and manage patients with severe infections, for example those with sepsis.
A full report of the inspection is available on our website.
Beverley Cole, CQC Head of General Practice – North, said:
“Haughton Thornley Medical Centres was an impressive service that was delivering high quality care across many of the areas that we look at on inspection."
“On examining records, inspectors could see that individual care records were written and managed in a way that kept patients safe. The care records we saw showed that information needed to deliver safe care and treatment was available to relevant staff in an accessible way."
“The practice was adept at planning for unexpected incidents. Following the flooding at both surgeries during 2016, clear risk assessments were carried out for the temporary accommodation required and safety of staff and patients using the existing buildings during renovation and repairs."
“The practice had participated in the Hyde Healthy Living project which benefitted patients over 75 years of age. In addition the practice had integrated social prescribing pathways and templates into the clinical system allowing staff to quickly refer patients for additional support in the community where required, for example to Age UK and the community response team"
“The practice understood the needs of its population and tailored services in response. For example, extended opening hours and seven day access via a local hub, plus online services such as repeat prescription requests, advanced booking of appointments, and advice services for common ailments were available. Patients reported good access to surgery appointments."
“All of the staff at this practice should be very proud of the service they are providing. Other providers should look to them as an example of how to provide great high quality care.”
Ends
For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.
Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.
Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.
Other providers should look to them as an example of how to provide great high quality care
Beverley Cole, CQC's Head of General Practice for the North