The CQC has found North Shore Nursing home, in Blackpool, to be Outstanding following an inspection in March 2018. The home is run by the registered partnership of Mrs Brenda Christine Bell and Mr Keith Bell.
At the time of the inspection North Shore Nursing home was at capacity, providing accommodation and nursing care to 25 people.
CQC asks five questions when it inspects. Are services safe, effective, caring, responsive and well-led? North Shore Nursing home is rated Outstanding for being effective, caring, responsive and well-led, and Good for safe.
A full report of the inspection has been published on our website.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:
“The service engaged in effective staffing levels and skill mixes, this supported them in delivering the high quality care and attention the residents deserve. The proficient communication in the home meant that people’s needs were well known and documented efficiently, which ensured people’s continuity of care.
“Our inspectors were told many times, by residents and their relatives, about how much their health has improved whilst at the service. One resident’s relative told us it ‘should be an example to other homes’ – I agree. The compassion and dignity we witnessed was reinforced by strong and evolving policies and procedures, implemented by devoted and knowledgeable staff.
“We were impressed by the organised, proactive and dedicated management of the service. It was clear that safe high quality person-centred care was the priority. We saw a commitment to continually improving the care being provided by engaging with the residents and their families.
“It is wonderful to see a service embrace innovation and continually develop improvements to enrich people’s lives in care. This service is absolutely Outstanding, well done.”
Some of the findings from the inspection included:
- The service had rigorous and safe recruitment practices that sought to mitigate risk during a new employee’s probation period.
- Staff were observed being genuinely respectful and kind when interacting with people, making time to socially engage with them.
- The caring ethos in the home was very strong and supported by management and staff alike.
- The registered manager conducted a detailed assessment of each resident prior to them being admitted, to ensure accurate care could be provided. Their needs were continually reviewed preventing improper care delivery.
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For further information please contact CQC Regional Engagement Officer Mark Humphreys by email.
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It is wonderful to see a service embrace innovation and continually develop improvements to enrich people’s lives in care
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North