The Care Quality Commission (CQC) has told RYSA Limited that it must make improvements to protect the safety and welfare of people living at The Sheridan Care Home in Durlston Road, Poole.
CQC carried out a comprehensive, unannounced inspection at the home in August Inspectors found that the home, operated by RYSA Limited, was failing to provide care which was safe, effective, caring, responsive or well led.
Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, The Sheridan Care Home has been rated as Inadequate and has been placed into special measures.
A full report from the inspection has been published on this website.
Deborah Ivanova Interim Deputy Chief Inspector of Adult Social Care in the South, said:
“We found that the care provided at The Sheridan Care Home fell a long way short of what we expect services to provide.
“It is unacceptable that the provider has failed to pick up on or address the safety risks identified by our inspectors.
“People are entitled to services which provide safe, effective, compassionate and high quality care and we have told the provider that they must take action as a priority.
“We are in close liaison with the Local Authority to monitor the situation and ensure people living at the home are not at risk.
“Given the shortfall in standards of care, we have placed this service in special measures and made it clear where action must be taken to address the concerns identified.
“We have already imposed a condition on the service which means they can no longer move people into the service without agreement from CQC. If we find that the service being provided remains inadequate, we will consider taking further enforcement action including possibly steps to cancel its registration with CQC."
The Inspectors identified number of concerns within the service including
- Most staff did not have the knowledge, experience or communication skills to be able to understand and communicate effectively with people who were living with dementia. Staff were not confident in how to safely move people. This put people living in the service of risk of injury.
- People’s mealtime experiences were varied. Some people were supported sensitively whilst others were not given the support they needed to eat. People put people living in the service at risk of not receiving the fortified fluids and food they needed to increase or maintain their weight.
- Medicines were not managed safely because some medicines were being administered without consultation with a pharmacist, some creams were not correctly labelled and some people did not have plans for their as needed medicines.
- Staff did not know enough about people as individuals to be able to provide personalised care.
Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.
Ends
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Find out more
Read our reports about The Sheridan Care Home.