The Care Quality Commission has published a report on The Horder Centre, Crowborough in East Sussex.
This follows an inspection visit in January 2017 which was carried out as part of CQC’s scheduled inspection programme for 2016/17. Overall, The Horder Centre was rated as Outstanding. While being rated Good for being safe and well led and Outstanding for being caring, responsive and effective.
The full report is available on our website.
Vanessa Ward, CQC Hospital Inspection Manager, South East, said:
“It is inspiring to see that The Horder Centre was consistently ensuring their values were embedded throughout the organisation from ward level to board level and was developed as part of their performance management. This was part of 'The Horder Way’, which all staff were requested to sign up to as part of their induction."
“This meant that staff went the extra mile and the care patients received exceeded their expectations."
“The team should all be extremely proud of the work they do. I congratulate the staff at The Horder Centre for achieving our highest rating.”
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...staff went the extra mile and the care patients received exceeded their expectations
Vanessa Ward, CQC Hospital Inspection Manager, South East