CQC inspectors place Surrey GP practice into special measures

England’s Chief Inspector of General Practice has placed The Maybury Surgery (Dr Shada Parveen) in Woking Surrey into Special Measures following an inspection by the Care Quality Commission in November 2016.

Inspectors rated the service as Inadequate for being safe, effective, caring and well-led, and Requires Improvement for being responsive to people’s needs.

A full report of this inspection has been published on our website. 

Ruth Rankine, CQC's Deputy Chief Inspector of General Practice South, said:

“The Maybury Surgery had a limited capacity to deliver the high quality care which everyone is entitled to receive from their GP practice."

“Patients were at risk of harm because systems currently in place were not embedded well enough to keep them safe. For example, recruitment checks on staff had not been undertaken prior to their employment."

“For this and other areas of concern  we are placing the practice into special measures - so opening the way for the practice to receive support from NHS England among others."

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. If we find that the service remains inadequate, we will consider taking further enforcement action.”

Key findings from inspectors included:

• Clinical equipment had not been tested to ensure it was working properly.
• There were out of date vaccines in the vaccination fridge and records of regular medicine and emergency equipment checks were not available.
• Printer prescriptions were not locked away when not in use and there was no tracking of prescriptions within the practice.
• Not all staff had received the appropriate training relevant to their role.
• Patients were at risk of harm because systems and processes were not in place to keep them safe. For example appropriate recruitment checks on staff had not been undertaken prior to their employment and infection control audits and activities were inconsistent.
• While there was evidence of some incident reporting, the recording, investigation, discussion and learning as a result was insufficient.

Ends

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