England’s Chief Inspector of General Practice has placed Herbert Avenue in Parkstone, Poole into Special Measures following an inspection by the Care Quality Commission in July 2016.
Inspectors rated the service as Inadequate for being safe and well-led, Requires Improvement for being effective and responsive to people’s needs, and Good for being caring
A full report of this inspection has been published today.
Ruth Rankine, Deputy Chief Inspector of General Practice CQC’s South region said:
“Herbert Avenue did not have a clear leadership structure in place to deliver high quality care which everyone is entitled to receive from their GP practice.
“Patients were at risk of harm because systems currently in place were not embedded well enough to keep them safe. For example, opportunities to learn and improve from incidents and concerns were missed.
“For this and other areas of concern we are placing the practice into special measures - so opening the way for the practice to receive support from NHS England among others.
“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. If we find that the service remains inadequate, we will consider taking further enforcement action.”
Key findings from inspectors included:
- Staff did understand their responsibilities to raise concerns and incidents, but reviews and investigations were not thorough and communication with staff was limited.
- Patients were at risk of harm as the service had not taken adequate steps to keep them safe. Concerns were identified with the fire, safety, and infection control.
- Staff were not up to date with relevant training and policies including, national patient safety alerts and safeguarding children and vulnerable adults.
- Management had not followed basic recruitment guidelines and chaperones had not been checked through the disclosure and barring service and some nurses were not registered with the appropriate body.
Ends
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