CQC inspectors find Leeds GP surgery to be Outstanding in the services provided to the local population

England’s Chief Inspector of General Practice has found the quality of services provided by Dr Moxon and Partners at Burton Croft Surgery, in Leeds to be Outstanding following an inspection by the Care Quality Commission in November 2016.

Under CQC’s programme of inspections, all of England’s GP practices are given a rating in five key areas; are they; safe, effective, caring, responsive and well led.

A full report of the inspection has been published.

Alison Holbourn, Deputy Chief Inspector of General Practice said:

"It is clear that Dr Moxon and Partners are providing an effective and well-led service which is an asset to people living in this part of Leeds. To get rated as Outstanding is a real achievement.

“We found a practice where patient outcomes and accountability was at the heart of everything they did, ensuring they were providing the best possible care to people using this service.

“This was reflected in what people told us and the very positive feedback that the surgery received from their patients.

“There was a great emphasis put on quality and safety at this practice, we even saw nurses carrying out ‘spot checks’ of each other’s blood tests or vaccinations to ensure everything they were doing was based on best practice. This level of accountability was very impressive.

“Dr Moxon and Partners were also doing some inspiring work around adult social care. They employed a matron and a part time care homes nurse to review and proactively support 170 older people living in care homes registered with the service. They conducted reviews of unplanned hospital admissions, A&E attendances and hospital discharges to see if there were avoidable admissions and to ensure a smooth return home. This was having a clear impact on people using the service as well as the local health partners.

“This is a great example of what outstanding care looks like.”

Inspectors found several areas of good practice.

• The practice had a clear pro-active vision which had quality and safety as its top priority. The strategy to deliver this vision had been produced with stakeholders and was regularly reviewed with them and the staff team.
• Patients with palliative care needs were well supported at the practice. A GP at the practice had undertaken additional qualifications in this area and supported a local hospice. He disseminated good practice to the team regularly at multidisciplinary meetings. Patients were also reviewed with specialist community staff.
• The reception team had implemented a twice daily ‘huddle’ to review tasks, workloads and respond to urgent matters. This was a focussed, documented discussion that improved patient safety by ensuring the workload was continually reviewed, well managed and organised.
• Patients who had complex needs were supported to receive coordinated care and we observed innovative and efficient ways of delivering joined up care for patients. For example, we saw a patient recall system whereby coded letters were sent to patients asking them to attend for reviews. This code was then used by the reception team to ensure that the correct length of appointment was allocated, reducing the need for the patient to explain their condition and allowing a review of multiple issues to take place at the same time.

Ends

For further information please contact CQC Regional Engagement Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966.

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