The Care Quality Commission has again found the quality of care provided by Reeth Medical Centre, Richmond to be Outstanding following an inspection carried out in January.
Inspectors rated the practice as Outstanding for being caring, responsive and well-led, and Good for being safe and effective, which means they maintain their overall Outstanding rating.
A full report of the inspection has been published on our website.
Beverley Cole, CQC’s Head of General Practice in the North of England said:
“Reeth Medical Centre was an impressive service that was delivering high quality care across all of the areas that we look at on inspection.
“The feedback we received from people using their services was extremely positive. The practice also listened to the feedback people gave and used it to improve their services.
“The practice is extremely well-led, with management always pushing for continuous improvements to patient care which was measurable.
“It was also impressive to see the effort put in by the practice to provide the most responsive service that they could, it was clear they understood the needs of the people using their services.
“All of the staff at this practice should be very proud of the service they are providing.
Professor Steve Field, Chief Inspector of General Practice said:
“I am delighted to highlight the exceptional service which is being provided by this practice.”
Some of the CQC’s findings included:
- The practice was passionate about ensuring they always provided their patients with the best care possible. They demonstrated a determined attitude to overcome barriers faced by the practice and the population they served. They focussed on the challenges faced by a rural community and planned their services around this. For example they had their own all weather vehicle which meant every effort was made to visit patients in hard to reach areas regardless of the weather.
- The practice was strongly committed to working with other local healthcare providers and was able to show inspectors how this had directly improved patient care.
- Patients found it easy to use the appointment system and reported that they were able to access care when they needed it.
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
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For further information please contact CQC Regional Engagement Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966.
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All of the staff at this practice should be very proud of the service they are providing
Beverley Cole, Head of General Practice for the North