CQC’s new Chief Inspector of Hospitals asks local people to tell him about the care provided by Barking, Havering and Redbridge University Hospitals NHS Trust

4 October 2013

England's new Chief Inspector of Hospitals is inviting members of the public to tell his inspection panel what they think of the services provided by Barking, Havering and Redbridge University Hospitals NHS Trust. Their views and experiences will help inspectors decide what to look at when they inspect Queen’s Hospital in Romford and King George Hospital in Ilford in October.

The trust is one of the first wave of 18 hospital trusts to be inspected under radical changes being introduced by the Care Quality Commission. The formal inspection at Barking, Havering and Redbridge University Hospitals NHS Trust will start on Tuesday 15 October.

The Chief Inspector, Professor Sir Mike Richards, announced in July that he will lead significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.

To ensure the views of patients and the local community are properly heard, the inspectors will be holding a listening event (details below):

• Tuesday 15 October, 6.30pm, Redbridge Town Hall, High Road, Ilford

Members of the public are being encouraged to attend the listening event to find out more about the inspection process, to tell the team about their experiences of care and to say where they would like to see improvements made in the future.

Sir Mike said: "The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.

"We know there is too much variation in quality – these new in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.

"Of course we will be talking to doctors and nurses, hospital managers and patients in the hospital. But it is vital that we also hear the views of the people who have had care at either of the hospitals run by the trust, or anyone who wants to share information with us. This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service.

“This is your opportunity to tell me and my team what you think, and make a difference to the NHS services in the local area.”

Sir Mike's inspection team is expected to look in detail at eight key service areas: A&E; medical care (including frail elderly); surgery; intensive/critical care; maternity; paediatrics/children’s care; end of life care; and outpatients.

A full report of the inspectors’ findings will be published by the Care Quality Commission later in the year. 

Ends

For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 07917 232 143.  

For general enquiries, call 03000 61 61 61.

Notes to editors

CQC is asking people who would like to attend the listening event to fill in an online form at www.cqclisteningevents.org.uk or call 03000 61 61 61. This will help us with planning for the event, but people are free to turn up on the evening even if they haven’t registered. We’d appreciate it if you could include these details in any coverage as we are keen to reach as wide an audience as possible.

Anyone who is unable to attend the listening event but wishes to give their views to the inspection team can do this by email to cqclisteningevents@livegroup.co.uk.

While the listening events will not be open to the media, we will make sure there are other opportunities for journalists to talk to panel members about the inspection – please contact us and we will set something up for you.

The listening event is being held to enable members of the public to share their experiences of care with members of the inspection team. These discussions will take place in small groups, and we want people to be able to talk safe in the knowledge that the confidences they are sharing will be respected.

Sir Mike has identified 18 NHS trusts representing the variation of care in hospitals in England. These will be the first hospitals to test the new inspection regime. Barking, Havering and Redbridge University Hospitals NHS Trust was chosen because our new surveillance model flagged it as potentially high risk. Six trusts were chosen because they were potentially high risk, six because they were potentially low risk and six trusts were chosen from a variety of risk points in-between.