The Care Quality Commission (CQC) has found the quality of care provided by Liskeard Eventide Home in Liskeard, Cornwall, to be Outstanding following an inspection in November 2016.
Inspectors rated Liskeard Eventide Home Outstanding for being caring, responsive to people’s needs and well-led, and Good for being safe and effective.
The full inspection report can be found on this website.
Nicky Nendick, Head of Inspection for Adult Social Care (South West), said:
“Liskeard Eventide Home provided exceptional person centred care that put people at the heart of the service.
“We were delighted to see how the home demonstrated excellent care throughout all aspects of the service. The service used innovative ways to engage with residents and support their interests and social activities.
“It was encouraging to see a staff team that were dedicated, motivated and well trained, and who were supported by a strong and effective leadership committee. Staff morale was high, people enjoyed their work and understood their roles and responsibilities.
“The service continuously worked to support people’s hobbies and interests to make sure people lived full and meaningful lives. The team should be extremely proud of the work they do. I congratulate the staff at Liskeard Eventide Home for achieving our highest rating.”
Liskeard Eventide Home provided a wide range of activities for people in its care, with each activity tailored to people’s individual interests and hobbies. These helped residents to maintain social interaction, mobility and enjoyment. The home was active in the wider community, holding fund-raising event and fetes to raise money for a ‘comfort fund’ which was used to pay for people’s chosen projects.
Care plans were personalised and included information about people’s life history, their photograph, background and knowledge of people’s preferences. This provided staff with extra guidance on how they could support people.
Staff demonstrated that they understood and knew each person well and people were supported to remain active and independent. Staff knew people’s wishes, interests and maintained their dignity and privacy at all times.
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For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.
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