A charity run hospice, based in the London borough of Lambeth, and offering free care to people in a large area of central and south-west London, has been rated Outstanding overall by the Care Quality Commission.
Royal Trinity Hospice was rated Outstanding for being caring, responsive and well-led. It was rated Good for being safe and effective, following the inspection in May 2019.
The service has 28 beds and provides care to people in their own homes through their community teams.
During CQC’s inspection, inspectors visited the inpatient unit, the day therapy services and attended two home visits with a member of the specialist palliative care community nursing team. Inspectors spoke with 15 staff including registered nurses, health care assistants, reception staff, administration staff, medical staff, chaplaincy, housekeeping keeping, laundry staff, porters, and senior managers.
Staff truly cared for patients with compassion. Feedback from all patients and those close to them confirmed that staff treated them well and with kindness.
Staff always communicated with patients about their care and treatment in a way they could understand. Staff involved patients and those close to them in decisions about their care and treatment.
The service was inclusive and took account of patients’ individual needs and preferences. It had a proactive approach to understanding individual needs, was accessible and promoted equality. Care plans were person-centred and took a holistic approach to patient care. Staff made reasonable adjustments to help patients access services. They coordinated care with other services and providers.
Leaders had the integrity, skills and abilities to run the service. They understood and managed the priorities and issues the service faced. They were visible and approachable in the service for patients and staff. They supported staff to develop their skills and take on more senior roles.
Staff felt respected, supported and valued. They were fully focused on the needs of patients receiving care. The service promoted equality and diversity in daily work and provided opportunities for career development. The service had an open culture where patients, their families and staff could raise concerns without fear.
Dr Nigel Acheson, Deputy Chief Inspector of Hospitals (London and South), said: “I am always delighted when a provider achieves an Outstanding overall rating. The staff and leadership team at Royal Trinity Hospice deserve fulsome praise for the service they provide.”
You can read the report in full when it is published on CQC’s website at: www.cqc.org.uk/location/1-144273944
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