Castle Supported Living Limited is registered to provide personal care to people living in their own home and specialises in providing flexible support to people with learning disabilities living in the Ribble Valley.
CQC inspectors inspected the service on 17 and 18 February.
The service has been rated Outstanding for being effective, responsive, well led and caring and was rated Good for being safe. Castle Supported Living Limited was rated Outstanding overall. A full report of the inspection has been published.
During the inspection, inspectors found the service provided outstanding care and support to people and was very responsive to their needs, wishes and preferences. All people, relatives and staff spoken with were extremely positive about Castle Supported Living. Everyone had contributed to and was fully committed to the values of the service. The overarching value was "People are at the centre of everything we do."
It was very clear that people were supported by staff who placed importance on maintaining a healthy diet. We saw staff closely monitored people's dietary needs as appropriate and sought prompt professional advice in line with people's needs. At the time of the inspection, some people and members of staff were working on a healthy eating and drinking policy as part of an involvement group. This had resulted in one person using the service being elected as the regional representative for staying healthy for Self Advocacy in Lancashire.
There was an effective and thorough quality assurance system in place. Inspectors found regular quality audits and checks were completed to ensure improvements were continually identified and the necessary action was taken to implement any changes. People using the service, their relatives and all staff were actively encouraged to contribute to the evaluation of the service and make recommendations for improvement. The management team and staff worked together tirelessly to learn about and aim for best practice, with people very much at the heart of the service.
Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:
“This is an exemplary service working with people with learning disabilities in their own homes – a much-needed service. There are many examples of outstanding practice that are clearly helping in delivering excellent person-centred service.
“We received many positive comments about the service and it’s encouraging to report that the people providing the support had the right skills and knowledge to meet individual needs. People were treated as individuals and the Registered Manager promoted strong person-centred skilled that ensured people were listened to.
“The service invested in staff training, with particular emphasis on tackling poor nutrition and dehydration. The management are to be applauded for doing this. It is for this and many other reasons why the service has received the highest rating we can give and I congratulate them.”
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Find out more
Read our reports about Castle Supported Living Limited.
This is an exemplary service working with people with learning disabilities in their own homes – a much-needed service.
Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North