The Care Quality Commission has rated Hartley Park Care Home in Hartley, Plymouth, Devon as Outstanding following an inspection in October.
Inspectors rated the service Outstanding for being caring, responsive to people’s needs and well led and Good for being safe and effective. The overall rating was Outstanding.
Hartley Park Care Home is a nursing and residential care home. It is registered to provide accommodation and personal care and accommodation for up to 66 older people. The service supports people living with dementia, a mental illness, and/or a physical disability. At the time of the inspection there were 61 people living at the service.
Amanda Stride, Head of Hospital Inspection for Adult Social Care, said;
“Hartley Park Care Home supports people to live their lives to the fullest and in line with their backgrounds, beliefs or lifestyle choices.
“The culture of the service was one of promoting independence and continuous improvement by seeking the user voice of the people living in the service, and this was demonstrated in all that the staff did and their interactions with people at the home. I would like to congratulate the service on attaining an overall rating of Outstanding.”
Inspectors found that staff showed a true empathy for people, making sure their physical and overall mental wellbeing was being supported in a holistic way. Nothing was ever too much trouble, and staff took time to stop and speak with people.
The service went the extra mile to find out what people had done in the past and evaluated whether it could accommodate activities in line with their previous employment, interests and hobbies. For example, one person spoke of a favourite beach they had visited as a child, so staff organised a personal trip for them to visit it again. The chef organised a luxury picnic and when they returned, staff helped them to create a memory book of their day, using photographs and clippings.
Staff helped people express their views, so they could understand people's wishes and preferences. Staff used a variety of tools to communicate with people according to their needs, some of which included the use of technology. For example, one person only spoke German. So, staff used a tablet computer to convert the English language into German.
People continued to be at the heart of the service. Residents forums ensured each person's voice was always heard. Minutes of a recent meeting detailed, "Residents have been working closely with management in helping chose new furnishings and decoration for the home. This has included murals on every unit and the dining rooms having new table clothes, flowers and condiments on the tables." In addition, the staff were observant as to how people were using and living in the environment and were quick to make changes when they could see something was not working for people. For example, the pool table had been taken away as people were not showing an interest in it and replaced with a football table
Hartley Park Care Home supports people to live their lives to the fullest and in line with their backgrounds, beliefs or lifestyle choices.
Amanda Stride, Head of Hospital Inspection for Adult Social Care