The Care Quality Commission (CQC) has found the quality of care provided by Greenbank Medical Practice in Oldham to be Good following an inspection in February.
During a previous inspection in June 2016, the practice was rated as Inadequate and put into special measures.
Since this time, the practice has implemented changes that the CQC asked to be made. These changes have drastically improved patient care and see the practice’s rating change from Inadequate to Good.
A copy of the CQC’s report on Greenbank Medical Practice can be found on our website.
Alison Holbourn, CQC’s Deputy Chief Inspector of General Practice, said:
“At an inspection in June 2016 we did not believe that Greenbank Medical Practice was likely to resolve its challenges without being placed into special measures."
“The practice was previously rated as inadequate, and the care being provided was not safe, effective, caring or well-led."
“Since this inspection, we have seen significant improvements in the level of care being provided."
“We now see a practice that has an open and transparent approach to safety, and is delivering care in line with current evidence based guidance."
“The improvements that the provider has made are impressive, and we will return in due course to check that these improvements are being sustained.”
Inspectors found that the practice had made significant progress in addressing concerns that had been identified in June 2016.
Key findings at this inspection included:
- There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
- Risks to patients were well assessed and managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients said they usually found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
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For further information please contact CQC Regional Engagement Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966.
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The improvements that the provider has made are impressive, and we will return in due course to check that these improvements are being sustained
Alison Holbourn, CQC’s Deputy Chief Inspector of General Practice